1. Return & Refund Policy

At Trivora Systems, we aim to provide our customers with quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions and procedures applicable to returns, exchanges, and refunds for products purchased through our website.

By placing an order with Trivora Systems, you acknowledge and agree to the terms outlined in this policy.

2. General Return Policy

Customers may request a return or refund in accordance with the applicable conditions outlined below. Eligibility may depend on the type of product purchased and its condition.

  • Return requests should be submitted within the applicable return period specified for the product.
  • Products must generally be unused, undamaged, and in their original packaging, with all tags, accessories, and included materials intact.
  • Proof of purchase or order details may be required before a return or refund is approved.
  • Products that do not meet the applicable return requirements may be refused.
  • Some products may be non-returnable due to their nature, hygiene requirements, personalization, or applicable laws.

3. Return Process

  1. Submit a Return Request
    Contact Trivora Systems through the available customer support channel and provide your order details, the reason for the return, and any other information requested.

  2. Return Eligibility Review
    Our team will review your request and determine whether the product qualifies for return, replacement, or refund under this policy.

  3. Product Inspection
    Returned products may be inspected to verify their condition and compliance with the applicable return requirements.

  4. Return Approval
    If the return is approved, you will receive instructions regarding the return process and any applicable shipping requirements.

4. Product-Specific Return Conditions

  • Digital Products: Digital products, including courses, downloadable content, software, and other digital products, are generally non-refundable once access has been provided or the product has been downloaded, unless otherwise required by applicable law.

  • Health & Wellness Products: Opened supplements and other health-related products may not be eligible for return due to hygiene and safety considerations. Unopened and properly sealed products may be eligible for return subject to the applicable return conditions.

  • Technical Parts & Components: Customers are responsible for checking product specifications and compatibility before purchasing. Returns for technical parts may be accepted in cases of verified defects or incorrect products, subject to inspection.

  • Personalized or Customized Products: Customized, personalized, or made-to-order products are generally non-returnable unless they arrive damaged, defective, or materially different from the agreed specifications.

  • Hygiene-Sensitive Products: Certain personal, intimate, or hygiene-sensitive products may not be eligible for return once opened or used, except where the product is defective or applicable law provides otherwise.

5. Refunds

  • Approved refunds will generally be issued to the original payment method used for the purchase.
  • Refunds will be processed after the returned product has been received and, where applicable, inspected and approved.
  • The time required for a refund to appear in your account may vary depending on the payment provider or financial institution.
  • Shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of shipping charges is required by applicable law.
  • Where a partial refund is applicable, the refundable amount will be determined based on the circumstances of the order and the applicable return conditions.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please notify Trivora Systems as soon as reasonably possible after delivery.

  • Provide your order details and a clear description of the issue.
  • Photographs or videos showing the damage, defect, packaging, or incorrect product may be requested.
  • We may investigate the issue before approving a replacement, repair, refund, or other appropriate resolution.
  • Customers should retain the original packaging and product until the matter has been resolved.

7. Non-Returnable Items

Unless otherwise required by applicable law, the following types of products may not be eligible for return:

  • Opened or used hygiene-sensitive products.
  • Opened health or wellness products where return restrictions apply.
  • Digital products after access or download has been provided.
  • Personalized, customized, or made-to-order products.
  • Products damaged through misuse, improper installation, unauthorized modification, or negligence.
  • Products returned without the required accessories, packaging, or components where these are necessary for the return.

8. Return Shipping

Where a return is approved, the responsibility for return shipping costs will depend on the reason for the return.

  • If the return is due to receiving a defective, damaged, or incorrect product, Trivora Systems may cover or reimburse reasonable return shipping costs, subject to verification.
  • If the return is requested for personal preference, change of mind, incorrect selection, or another customer-related reason, return shipping costs may be the customer's responsibility.

9. Exchanges and Replacements

Where appropriate, Trivora Systems may offer an exchange or replacement instead of a refund. Replacement or exchange availability depends on product availability and the circumstances of the request.

If the requested replacement is unavailable, an eligible refund may be provided in accordance with this policy.

10. Policy Exceptions

Trivora Systems reserves the right to review individual return and refund requests on a case-by-case basis. Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

11. Policy Updates

Trivora Systems may update or modify this Return & Refund Policy from time to time. Any changes will become effective when the updated policy is published on our website.

We recommend reviewing this policy periodically to remain informed about our current return and refund procedures.